Shipping and Returns

SHIPPING

All products are new and come with the full Manufacturer’s warranty. Due to the large range of widely varying products we offer, we are unable to quote shipping costs at the time of order. We strive to respond to all our orders within 48 hours of receipt and will provide a quote for shipping at this time. We charge for the cost of shipping and any packaging material required only. We do not charge a handling fee.

Orders are shipped within 48 hours from receipt of payment (excluding weekends and public holidays). The order will not be shipped until payment has been received in full.

WITHIN AUSTRALIA

Postage is via Satchels, parcels that are too large for a satchel are normally sent by standard post. These parcels however, can also be sent by the following: – If you require registered post, please add $3.85 to the total. Delivery to remote areas will take longer for delivery. Orders can also be couriered, but are unable to quote until the time of purchase. We are happy to use either service to send your parcel and you are most welcome to nominate either when you order.

All goods will require a signature on delivery. If no one is present to sign for the delivery you will be required to collect the goods from the post office or courier depot.

Insurance is only included in the postage charge if sent by registered post.

SATCHELS

  • $8.95 500g
  • $11.95 1kg
  • $13.95 3kg
  • $18.95 5kg

A full tax invoice will be posted with the order. Please retain your receipt for proof of purchase.

INTERNATIONAL POSTAGE

Please email hvtm@bigpond.com for a quote on postage.

A full tax invoice will be posted with the order. Please retain your receipt for proof of purchase.

STORE PICKUP

To save postage orders may be collected directly from our store located at:

Address: 107 Wollombi Rd, Cessnock West, NSW 2325
Phone: 02 4991 5777

Business Hours:
Mon-Fri 8am – 5pm
Saturday 8am – 1pm
Sunday & Public Holidays – Closed
RETURNS

If you are not completely satisfied with your purchase, we will provide a refund or exchange the item within 14 days, this excludes any outdoor power equipment, which contains fuel or any clearance items.

Please contact us for return authorisation.

Items must be returned within 14 days and a receipt must be provided. No receipt, No refund. Shipping and handling charges will not be refunded, unless an error occurred on our part, in the shipment of your order.

All products are new and are covered by the Manufacturer’s warranty. Faulty products may be returned for repair or replacement. If we are unable to repair or replace the faulty product we will offer a full refund. Please note – The return postage charge will be reimbursed on products deemed to be faulty.

Payments can be made via cash, debit card, MasterCard or Visa at time of collection from our store.